Authentication Issues

Authentication errors are common but easily resolvable. Here's a guide to help you troubleshoot and fix authentication problems with your PinguProxy account.

Common Causes

  • Incorrect username or password
  • Improperly formatted authentication string
  • Special characters in credentials not URL-encoded
  • Expired subscription or account suspension

Step-by-Step Solution

  1. Verify your username and password are correct in your account dashboard
  2. Ensure your authentication string follows the format: username:[email protected]:port
  3. URL-encode any special characters in your credentials
  4. Check your account status and plan details in the dashboard

Verification Steps

Use this cURL command to test your authentication:

curl --proxy http://username:[email protected]:port http://google.com

If successful, you should see the HTML content of Google's homepage.

Plan-Specific Information

All PinguProxy plans (Basic, Pro, Enterprise, and Custom) support both SOCKS5 and HTTP protocols. Your authentication method remains the same regardless of your plan.

If you're still experiencing issues after trying these steps, please contact our support team for further assistance.