Protocol Compatibility

This guide explains Protocol Compatibility and the recommended configuration for reliable proxy operations.

Common causes

  • •Check that your credentials and configuration are correct.
  • •Confirm that the network and proxy port are available.
  • •Verify that your plan is active and within its limits.

Troubleshooting steps

  1. 1.Review the relevant settings in your dashboard.
  2. 2.Retry with a simple cURL request.
  3. 3.Test another proxy or protocol where available.
  4. 4.Contact support if the issue persists.

Verification

Use the following unchanged technical example to verify the connection.

# HTTP
curl --proxy http://username:password@proxy.pinguproxy.com:port http://example.com


# SOCKS5
curl --proxy socks5h://username:password@proxy.pinguproxy.com:port http://example.com
If the problem continues after these checks, contact support.