Terms of Service
Last updated: 10/01/2025

Introduction


PinguProxy by Bonandi Iacopo ("we", "us", or "our") provides online proxy services ("Service" or "Services") that allow users to access the internet through IPv6 addresses. These Services are offered to customers worldwide, with a primary operational base in Europe. By using our Services, you agree to these Terms of Service, our Privacy Policy, and any other policies that may apply.


Services Provided


  • Dedicated and shared proxies
  • Variable bandwidth options
  • Support for secure, private, and anonymous browsing
  • Any additional services described on our website or communicated to you directly

Account Registration


To access our Services, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account details (username, password) and for all activity under your account. You agree to notify us immediately of any unauthorized use of your account.


Payment Terms


  • Pricing: Our pricing is outlined on our website and is subject to change. Payment is due in full before the Service is activated.
  • Payment Methods: We accept payments via methods listed on our website.
  • Refund Policy: Refunds are provided only if the Service is not functioning as described or if an issue arises due to our error. Refunds are not granted if you misuse the Service or violate these Terms.

Acceptable Use Policy (AUP)


You agree to use our Services in compliance with all applicable laws and regulations. The following activities are strictly prohibited:

  • Engaging in illegal activities (e.g., fraud, hacking, or data theft)
  • Using the proxies for spamming, phishing, or distributing malware
  • Attempting to bypass the security features of the Service
  • Using the Service to engage in activities that violate any laws or infringe upon the rights of others

Service Availability and Limitations


  • Uptime: We strive to provide reliable and continuous access to our Service. However, we cannot guarantee 100% uptime and may periodically conduct maintenance or updates.
  • Limitations: We are not responsible for any interruptions or errors in the Service, including delays or outages caused by third-party providers or network issues.

Privacy and Data Protection


We respect your privacy and handle your data in accordance with applicable privacy laws, including the EU General Data Protection Regulation (GDPR). We may collect and store the following personal information:

  • Account registration details
  • Billing information
  • Usage data

For further details on how your data is handled, please refer to our Privacy Policy.


Proprietary Rights and Content


All intellectual property rights related to our Services, including the proxy software, website, and content, remain the property of PinguProxy or our licensors. You are granted a non-transferable, non-exclusive license to use our Service in accordance with these Terms.


Term and Termination


  • Term: These Terms remain in effect as long as you use our Services.
  • Termination by Us: We may suspend or terminate your access to the Service at our discretion if you violate these Terms.
  • Termination by You: You may terminate your account at any time by following the cancellation procedures in your account settings.
  • Upon termination, your access to the Service will be revoked, and no further charges will be incurred.

Limitation of Liability


To the fullest extent permitted by law, PinguProxy or its administration shall not be liable for any damages arising from the use or inability to use our Services, including but not limited to loss of data, loss of business, or any indirect, incidental, or consequential damages. Our liability is limited to the amount you have paid for the Service in the last 30 days.


Dispute Resolution and Governing Law


  • Governing Law: These Terms shall be governed by and construed in accordance with the laws of Italy.
  • Dispute Resolution: In the event of a dispute, we will attempt to resolve the issue amicably. If resolution cannot be reached, disputes will be resolved through arbitration in Italy.

Amendments to Terms


We may update or modify these Terms at any time. We will notify you of any significant changes by posting the updated Terms on our website or by emailing you. Continued use of our Services after any changes to the Terms constitutes your acceptance of the revised Terms.


Contact Information


If you have any questions or concerns regarding these Terms or our Services, please contact us at:

PinguProxy by Bonandi Iacopo

Email: [email protected]